Products may be returned within 30 days of order fulfillment date. All purchases will be credited to the original form of payment used. When returning a gift for refund, at this time, Big Dogs is only able to provide the refund directly to the purchaser of the gift. All returns will be inspected to ensure the items are in unworn condition and with its original packaging intact. Items that do not pass inspection will be returned to you at your cost or forfeited if you choose not to have the items shipped back to you.
Merchandise must be accompanied by original sales receipt and/or order confirmation email.
For all FINAL CLEARANCE merchandise, all sales are FINAL and NON-RETURNABLE.
At checkout, you have the option to secure free return shipping for eligible items by paying a small returns fee. If this fee is selected, there will be no additional cost to ship your item(s) back to us. If you decline this option, a return shipping and handling fees of $11.00 will be deducted from your return once received. Please note that this service does not override final sale items or any other store policies.
Returns must be initiated through our online Returns Portal. This ensures we receive all required order details and can generate the correct return shipping label.
All return packages must be shipped using FedEx as the original carrier. While the provided return label may display USPS tracking for last-mile delivery purposes, USPS should not accept or process return packages as the original point of origin.
If you believe there is a defect with the merchandise or you received an item in error, please contact our Customer Service at 1-855-650-5436
If your purchase included a special promotion or conjoined discounts that included multiple items, returning items will forfeit any discounts applied to the transaction. For all "buy one, get one" or "buy N get Y" promotions, if only one or part of the "buy one, get one" promotion is returned, the return will be rejected, no refund will be issued and the items will be sent back to you at your expense or forfeited if you choose not to have the items shipped back to you. Please make sure you return all items related to the "buy one, get one" promotion.
