Please Note: Customers of Big Dog seeking online returns may experience extended processing times due to the COVID-19 pandemic's impact to our operations and shipping partners. We are doing our absolute best to serve you as quickly as we can.
Our return policy has been extended for 90 day for any online order that was placed after March 1,2020.
Need to return something? It’s easy at Big Dogs! Pending inspection, we can accept returns for merchandise for up to 30 days from your date of purchase and in unworn condition with its original packaging intact.
You can return unworn merchandise purchased for regular-price or on sale for up to 30 days from the date received. Returned merchandise must be accompanied by original sales receipt or order confirmation.
For all FINAL CLEARANCE merchandise please note: All clearance items bought online and in store can only be returned for an e-gift certificate. Final clearance items must be shipped back to our distribution center.
Credit Card purchases will be credited to the original purchase credit card account.
Cash and Check purchases over $100 may not be returned for cash until 10 days after the purchase. - a check will be issued and mailed from our corporate office within 15 business days of the item being received by Big Dogs.
PayPal purchases will be credited to the original purchasing account.
For all "buy one, get one" promotions, customers returning purchased items will forfeit any discounts applied to the transaction.
For unworn merchandise returned without receipt, we will offer store credit at the lowest selling price within the last 30 days.
When returning a gift for refund, at this time, Big Dogs is only able to provide the refund directly to the purchaser of the gift.
If you received an item in error, please contact our Customer Service Department at 1-800-244-3647 for further instructions on how to return this item.
Normal or abnormal wear and tear is not considered a manufacturers defect. If you believe there is a defect with the merchandise, please contact our Customer Service department about returning or replacing your merchandise at 1-800-244-3647.
You can start your return process online by using our return method below or the shipper of your choice, the customer is responsible for shipping costs. Please include your invoice or order confirmation inside of the package and notate the reason for return.
Address the package to:
519 Lincoln County Parkway
Lincolnton, NC 28092
We are not responsible for returns lost/damaged in transit. Insure the package for the full value of the merchandise if you choose to ship back at your expense. Keep your shipping receipt until your account is credited or you receive a refund check if you paid by check or money order.
If you need to return or exchange one or more of your order, please use the full order number: BIGDOG-XXXX.
If you choose to use our return label, there will be a $10.00 shipping charge deducted from your return. There is no charge for self-returned items.
Questions? Contact us and we'll be more than happy to help.