Order Processing Times
Please Note: Customers of Big Dogs may experience extended order processing times, extended shipping times, and return processing times due to COVID-19's impact on our operations. We are doing our absolute best to serve you as quickly as we can.
Big Dogs process orders 5 days a week from our east coast-based distribution facility. Your delivery address distance from our facility may impact shipping times. All orders must be completed by 11:00 AM Eastern Standard Time, Monday through Friday. Orders placed after 11:00 AM Eastern Standard Time will be processed the following business day. Weather, natural disasters and other uncontrollable events can interrupt FedEx, FedEx Smartpost or USPS transportation flow anywhere and with little warning. As interruptions occur, we will work with the carrier to make sure your order arrives as soon as it can safely be delivered.
|Lower 48 States||Free||$10.00||$20.00|
|AK/HI Under $50||n/a||$15.00||n/a|
|AK/HI Over $50||n/a||$10.00||n/a|
|AK/HI Over $100||n/a||Free||n/a|
|Puerto Rico (USPS)||$25.00||n/a||n/a|
All quoted shipping estimates do not include Saturdays and Sundays.
For in-stock items shipping within the continental U.S. typically ship within 2 business days and will arrive in an additional 5-7 business days.
For in-stock items shipping within the continental U.S. typically ship within 1-2 business days and will arrive in an additional 2-3 business days. Expedited Shipping cannot be shipped to a P.O. Box or APO/FPO address.
For in-stock items shipping within the continental U.S. typically ship within 1-2 business days and will arrive in an additional 1 business days. Rush Shipping cannot be shipped to a P.O. Box or APO/FPO address.
Printed to Order
For items printed to order will typically take 2-3 business days to process before shipping.
Hawaii, Alaska, and Canada:
Hawaii: Orders must be placed by 9:00 AM HST, Monday through Friday to ship the same day. We ship Monday through Friday (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes in Hawaii.
Alaska: Orders must be placed by 10:00 AM AKST, Monday through Friday to ship the same day. We ship Monday through Friday (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes for orders in Alaska.
Canada: All orders shipped internationally will include a shipping charge and can incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order. For rate information, please see the chart above.
Lost, Damaged, or Stolen packages
Big Dogs adds optional delivery insurance through Route+ at the time of purchase which includes:
. 100% coverage of lost, stolen or damaged packages
. Effortless claims filing* through the Route App
. Basic claim resolutions within 24 hours of approval
. Customer service reps available 24/7
Please note: If you do not want delivery insurance simply remove the Route item from your order before completing the purchase. Big Dogs and its affiliates are not responsible for carrier delays, lost, stolen, or misdirected shipments when you opt-out of optional coverage. To file a claim using Route+ click here.