Please Note:

Customers of BigDogs may experience extended order processing times, extended shipping times, and return processing times due to the COVID-19's impact to our operations and shipping partners. We are doing our absolute best to serve you as quickly as we can.

FedEx / FedEx Home Delivery / FedEx SmartPost Shipping:

Shipping is FREE with any order of $50 or more
Orders $0 -$49 is $5.00
     
    2nd Business Day & Overnight Shipping:

    Next business day delivery is available Monday — Friday. Orders must be placed before 11:00 AM (EST) / 8:00 AM (PST) Monday through Friday (excluding holidays and back-ordered items) for accurate delivery. Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow anywhere and with little warning. As interruptions occur, we will work with FedEx to make sure your order arrives as soon as it can safely be delivered.

    Shipping times do not include handling and packing of the shipment. 2-Business Day Fed Ex shipments require at least 24 hours of processing time in our warehouse. Please allow an additional 2-3 business days for standard shipping. We ship Monday through Friday (excluding national holidays). Orders via standard shipping typically arrive within 3 - 8 business days from receipt of shipping confirmation email.

    Our prices are valid to a SINGLE mailing address within the contiguous United States (excludes Alaska, Hawaii & Puerto Rico).

    Alaska, Hawaii - All Orders Ship 2nd Day Delivery

    Shipping is FREE with any order over $100
    Shipping is $10 for orders of $50 - $99.99
    Shipping is $15 for orders under $50
    Upgrade to Overnight delivery for an additional $15

    *Ordering from Hawaii, please note: Your order must be placed by 09:00 AM HT, Monday through Friday to receive your package 2nd business day.  Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays).

    *Ordering from Alaska, please note: Your order must be placed by 11:00 AM AKT, Monday through Friday to receive your package 2nd business day. Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays).
     
    Optional Delivery Insurance:

    BigDogs offers optional delivery insurance through Route+ at the time of purchase which includes:

    100% coverage of lost, stolen or damaged packages
    Effortless claims filing* through the Route App
    Basic claim resolutions within 24 hours of approval
    Customer service reps available 24/7

    Please note:
    If you do not want delivery insurance simply remove the Route item from your order before completing your purchase. BigDogs is not responsible for carrier delays, lost, stolen, or misdirected shipments when you opt-out of optional coverage.

    To file a claim using Route+ click here.

    Returns

    Our normal return policy for regular-priced items is 30 days for an exchange or refund. (Shipping, handling, and insurance are non-refundable.) However, all sales are final on clearance-priced merchandise.