FedEx / FedEx Home Delivery / FedEx SmartPost Shipping:
- Shipping is FREE with any order over $50
- Orders under $50 ship for a flat price of $5
- You can upgrade any order to 2nd Business Day Delivery for an additional $5
- You can upgrade any order to Overnight Delivery for an additional $15
2nd Business Day & Overnight Shipping:
(Next business day delivery is available Monday — Friday)
Orders must be placed before 11:00 AM (EST) / 8:00 AM (PST) Monday through
Friday (excluding holidays and back-ordered items) for accurate delivery.
Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow anywhere and with little warning. As interruptions occur, we will work with FedEx to make sure your order arrives as soon as it can safely be delivered.
Shipping times do not include handling and packing of the shipment. 2-Business Day Fed Ex shipments require at least 24 hours of processing time in our warehouse. Please allow an additional 2-3 business days for standard shipping. We ship Monday through Friday (excluding national holidays).
Orders via standard shipping typically arrive within 3 - 8 business days from receipt of shipping confirmation email.
Our prices are valid to a SINGLE mailing address within the contiguous United States (excludes Alaska, Hawaii & Puerto Rico).
Alaska, Hawaii - All Orders Ship 2nd Day Delivery
- Shipping is FREE with any order over $100
- Shipping is $10 for orders of $50 - $99.99
- Shipping is $15 for orders under $50
- Upgrade to Overnight delivery for an additional $15
*Ordering from Hawaii, please note: Your order must be placed by 09:00 AM HT, Monday through Friday to receive your package 2nd business day or overnight (next business day Monday through Friday). Certain destinations in Hawaii cannot be guaranteed overnight delivery. Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays).
*Ordering from Alaska, please note: Your order must be placed by 11:00 AM AKT, Monday through Friday to receive your package 2nd business day or overnight (next business day Monday through Friday). Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays).
Outside of the United States prices for shipping, handling & tax vary widely.
For exact charges, please call us at (800) BIG-DOGS Monday - Friday: 8am - 10pm ET, Saturday - Sunday: 10am - 6:30pm ET.
Note: Some countries may have customs fees that are separate from your Big Dogs total invoice, and cannot be estimated prior to shipping.
We do not accept PayPal as a payment method for international orders.
Add our quality gift wrap to your purchase for $5 per item.
Our normal return policy for regular-priced items is 30 days for an exchange or refund. (Shipping, handling, and insurance are non-refundable.) However, all sales are final on clearance-priced merchandise.