Please Note: Customers of Big Dogs and its family of brands may experience extended order processing times, extended shipping times, and return processing times due to the COVID-19 pandemic's impact to our operations and shipping partners. We are doing our absolute best to serve you as quickly as we can.
Our return policy has been extended for 90 days for any online order or in store purchase that was placed after March 1,2020.
If you need to return or exchange one or more of your order, please use the full order number: BIGDOG-XXXX.
If you choose to use our return label, there will be a $10.00 shipping charge deducted from your return. There is no charge for self-returned items.
Questions? Contact us and we'll be more than happy to help.