Please Note:Customers of Big Dog may experience extended return processing times due to the COVID-19 pandemic's impact to our operations and shipping partners. We are doing our absolute best to serve you as quickly as we can.
Starting A Return:
Before starting your return, please review our full return policy below. By using our online system, you acknowledge that you have read and agreed to the terms as outlined on this page.
- To start your return online, please click here
- If you purchase your own return label you are responsible for the return shipping costs. We recommend that you insure your package for the full value of the merchandise as Big Dogs isn’t responsible for any lost packages. Address the package to:
519 Lincoln County Parkway
Lincolnton, NC 28092
- Soon BigDogs will offer the the option to return to a happy returns location. Availability of the Happy Returns is subject to store hours and availability based on the items you've purchased. Returns to a Happy Returns location will incur a $5 return fee that will be deducted from your return. To find your nearest happy returns location, please click here.
You can return unworn merchandise for up to 30 days from the date your package was delivered. All returns will be inspected to ensure the items are in unworn condition and with its original packaging intact. Items that do not pass inspection will be returned to you at your cost or forfeited if you choose not to have the items shipped back to you.
- If you choose to use our return label, there will be a $10.00 shipping charge deducted from your return once received.
- If you choose to return to our Big Dogs Store, there is no charge for your return.
- There is no charge for items that are being exchanged through mail, a happy returns location, or in our Big Dogs store.
- Merchandise must be accompanied by original sales receipt and/or order confirmation email.
- All purchases will be credited to the original form of payment used. When returning a gift for refund, at this time, Big Dogs is only able to provide the refund directly to the purchaser of the gift.
- If you believe there is a defect with the merchandise, please contact our Customer Service department about returning or replacing your merchandise at 1-800-244-3647
- If you received an item in error, please contact our Customer Service Department at 1-800-244-3647 for further instructions on how to return this item.
- If you purchase included a special promotion or conjoined discounts that included multiple items returning items using will forfeit any discounts applied to the transaction. For all "buy one, get one" or "buy N get Y" promotions, if only one or part of the "buy one, get one" promotion is returned, the return will be rejected, no refund will be issued and the items will be sent back to you at your expense or forfeited if you choose not to have the items shipped back to you. Please make sure you return all items related to the "buy one, get one" promotion.
Questions? Contact us and we'll be more than happy to help.