Shipping
Order Processing Times
Big Dogs process orders 5 days a week from our east coast-based distribution facility. Your delivery address distance from our facility may impact shipping times. Weather, natural disasters and other uncontrollable events can interrupt FedEx, FedEx Smartpost or USPS transportation flow anywhere and with little warning. As interruptions occur, we will work with the carrier to make sure your order arrives as soon as it can safely be delivered.
Logistics networks nationwide including Fed Ex may experience package delays. Big Dogs cannot guarantee delivery by a specific date and we continue to work with our partners to deliver in a timely fashion. Please allow at least 3 business days to process graphic-related items.
For items printed to order will typically take an additional 2-3 business days to process before shipping.
Shipping Rates
| Destination | Standard Shipping (5-7 Business Days) | Expedited Shipping (2-3 Business Days) |
|---|---|---|
| Lower 48 States Under $50 |
$10.00 | n/a |
| Lower 48 States Over $50 |
Free | n/a |
| AK/HI – Under $50 | n/a | $15.00 |
| AK/HI – Over $50 | n/a | $10.00 |
| AK/HI – Over $100 | n/a | Free |
| Puerto Rico (USPS) | $25.00 | n/a |
Note: All quoted shipping estimates do not include Saturdays and Sundays.
Complimentary Shipping
For in-stock items shipping within the continental U.S. typically ship within 5 business days and will arrive in an additional 5-7 business days.
Printed to Order: For items printed to order will typically take an additional 2-3 business days to process before shipping.
Hawaii and Alaska:
Hawaii & Alaska: We ship Monday through Friday to Hawaii (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes.
Lost, Damaged, or Stolen Packages
ABEO footwear offers optional delivery insurance via Checkout+, which includes:
100% coverage for lost, stolen, or damaged packages
Easy claims
Basic claims resolved within 24 hours of approval
24/7 customer support
What is Checkout+?
Checkout+ is an optional add-on available at checkout for a $1.98 fee. When selected, it allows you to unlock free returns within our 30-day return period, offering added flexibility if you’re unsure about sizing or fit.
Adding Checkout+ helps you avoid a higher return fee later. If you choose not to opt in, you can still return your order for an $11.00 fee. Exchanges are FREE.
Final sale items are not eligible for Checkout+.
Note: To decline coverage, simply remove the Checkout+ item from your cart before completing your purchase. The Walking Company and its affiliates are not responsible for lost, stolen, delayed, or misdirected shipments if you opt out of Checkout+ protection.
To file a claim; Contact us click here.