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Mon-Fri: 7am - Midnight ET | Sat-Sun: 7am - Midnight ET

 
 

Ordering from www.bigdogs.com

We want ordering from Big Dogs to be almost as fun as wearing our clothes! If at anytime you need any help please email us at internetcustomerservice@bigdogs.com or call us at (800) BIG DOGS.

Q. How can I order from Big Dog Sportswear?

A. There are two easy ways to order products from Big Dog Sportswear:

Shop our website at www.bigdogs.com or call us toll free (800) BIG DOGS to place your order

Q. How do I know that Big Dogs received my online order?

A. After you click "PROCESS ORDER", you will receive a confirmation number with our thanks. If you do not receive a confirmation number and message, you will be presented with a screen that indicates the aspects of your order that need to be revised. When you have made the necessary revisions, click "PROCESS ORDER" again. If you still do not receive a confirmation or if you have additional questions, please contact us either by email at internetcustomerservice@bigdogs.com or call us at (800) BIG DOGS Monday - Friday: 7am - Midnight ET, Saturday - Sunday: 7am - Midnight ET so that we can help you complete the order.

Q. What is the Big Dogs Return and Exchange Policy?

A. Our normal return policy for regular-priced items is 30 days for an exchange or refund. (Shipping, handling, and insurance are non-refundable.) However, all sales are final on clearance-priced merchandise.

Q. When does Sales Tax get charged?

A. State laws require us to collect sales tax from residents who live in states where we have retail stores and established offices. Big Dog Sportswear has offices or is required to collect sales tax in California and North Carolina. Big Dog Sportswear has retail stores in Alabama, Florida, Missouri, Nevada, and Tennessee and is required to collect sales tax from residents ordering from these states.

Need more help?

For Inquiries about the status of an order, stock availability, or special questions regarding sizing & colors, Email us at internetcustomerservice@bigdogs.com or call toll-free (800) BIG DOGS Monday - Friday: 7am - Midnight ET, Saturday - Sunday: 7am - Midnight ET.

Shipping and Handling

FedEx / FedEx Home Delivery / FedEx SmartPost Shipping:
Shipping is FREE with any order over $50.
Orders under $50 ship for a flat price of $5.

Shipping Upgrades:
You can upgrade any order to 2nd Business Day Delivery for an additional $5.
You can upgrade any order to Overnight Delivery for an additional $15.


2nd Business Day and Overnight shipping (next business day Monday through Friday) orders must be placed before 11:00 AM ET / 8:00 AM PT Monday through Friday (excluding holidays) for accurate delivery.

Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow anywhere and with little warning. As interruptions occur, we will work with FedEx to make sure your order arrives as soon as it can safely be delivered.

Our prices are valid to a SINGLE mailing address within the contiguous United States (excludes Alaska, Hawaii & Puerto Rico).

Alaska, Hawaii & Puerto Rico - All Orders Ship 2nd Day Delivery
Shipping is FREE with any order over $100.
Shipping is $10 for orders of $50 - $99.99.
Shipping is $15 for orders under $50.

Upgrade to Overnight delivery for an additional $15.

*Ordering from Hawaii, please note: Your order must be placed by 09:00 AM HT, Monday through Friday to receive your package 2nd business day or overnight (next business day Monday through Friday). Certain destinations in Hawaii cannot be guaranteed overnight delivery. Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays).

*Ordering from Alaska, please note: Your order must be placed by 11:00 AM AKT, Monday through Friday to receive your package 2nd business day or overnight (next business day Monday through Friday). Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays).

International Shipments
Outside of the United States prices for shipping, handling & tax vary widely.
For exact charges, please call us at (800) BIG DOGS Monday - Friday: 7am - Midnight ET, Saturday - Sunday: 7am - Midnight ET.
Note: Some countries may have customs fees that are separate from your Big Dogs total invoice, and cannot be estimated prior to shipping.

Gift Purchases
Add our quality gift wrap to your purchase for $5 per item.

Privacy Policy
Whether you're purchasing from us on-line or just browsing our site, your privacy is important to us.
(Effective October, 1999)

Visiting our Site
When visiting the Big Dogs web site, our server automatically recognizes your domain name, but not your individual I.D. This information is collected as well as the URL's of anyone who e-mails us. We also collect any information volunteered by the consumer, such as survey information and/or site registrations.

The information we gather is used to improve the content of our Web Site and to notify you about current, solutions, products, services, and events. It is not shared with other organizations for commercial purposes. If you do not wish to receive promotional e-mail from us, simply let us know via e-mail, by contacting us.

Persons who supply us with their telephone numbers online may be contacted by us regarding an order they have placed. We will not call you regarding any promotions or share your telephone number with other companies.

Ordering On-Line
If you order a product from us, you are placed in our customer file and will receive transactional and/or promotional emails. We occasionally make customer mailing addresses available to other reputable catalog companies. If you do not wish to receive mailings from these companies or do not wish to receive our printed catalog, please contact us. Provide us with your name and address as it appears on the mailing label, and we will be sure your name is removed.

Safe and Secure
We've put many safeguards into our electronic store so that you can enjoy your shopping experience without having to worry about the security of your credit card transactions. Our secure shopping system is made up of three layers.

1. The first layer "Safe Technology" is the most visible to you. Our Secure Socket Layer (SSL) technology is an industry standard and among the best software available today for secure commerce transactions. Using RSA key technology, our web server is stable and secure, so you can shop via the web without worry and without risk. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

2. The second layer, our "Firewall", works behind the scenes. We protect all of your private information, including your order, behind a network security system. Only our own staff has access to this information, and then only enough to service your order.

3. As a final precaution, we authorize all credit card transactions through the same private channel that we use for traditional phone, fax, or mail orders. If you have any questions about our security system, please contact us.

Potential Future Modifications
This Privacy Policy was last updated on May 1, 2013. Big Dogs reserves the right to change, modify or amend this policy at any time. Use of this website after modification implies that you consent to this Privacy Policy as modified.

Terms & Conditions
Welcome to BIGDOGS.com, ("Site"). Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by those rules.

GENERAL
We may from time to time change the rules that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

SITE CONTENTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by The Walking Company Holdings, Inc. (together with its subsidiaries, "Big Dogs"). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Big Dogs. BIG DOGS, Big Dog, Big Dog Club, Bad Dog, QVF, Bigdogs.com, Little Big Dogs, Big Dog Kids and other trademarks appearing at this Site are trademarks of Big Dogs.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of, any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

Many Big Dogs graphics are parodies and spoofs of various people, movies and things. No Big Dog product is licensed or authorized by any other company or person.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Big Dogs on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain the property of Big Dogs. Such disclosure, submission or offer of any Comments shall constitute an assignment to Big Dogs of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Big Dogs will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Big Dogs is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that Big Dogs may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity.

PRODUCT INFORMATION
All products displayed at the Site are offered while supplies last. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

We are in the process of designing an action plan to:
Evaluate the likelihood that our direct product supply chain being tainted by child labor, slavery and human trafficking, in light of the specific circumstances of our operations.
Reserve the right to require each vendor periodically to acknowledge in writing its compliance with applicable laws.
Reserve the right to inspect vendors for compliance with applicable laws and to terminate any vendor who fails to comply with applicable laws or to cooperate in any such inspection, subject to the opportunity to cure the failure where appropriate.
Reserve the right to require each vendor periodically to acknowledge in writing its compliance with applicable laws (including laws against child labor, slavery and human trafficking).
Reserve the right to terminate any vendor who fails to comply with applicable laws or to cooperate in any inspection of its premises, subject to the opportunity to cure the failure where appropriate.
Develop a program that will provide our employees who have direct responsibility for supply chain management with training on our human rights policies, including policies regarding child labor, slavery and human trafficking, particularly with respect to mitigating the risk of human rights abuse within the product supply chain.

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

LINKS TO OTHER WEB SITES AND SERVICES
To the extent that this Site contains links to outside services and resources, the availability and content of which Big Dogs does not control. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT BIG DOGS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INDEMNIFICATION
You agree to defend, indemnify and hold Big Dogs harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

MISCELLANEOUS
Unless otherwise specified, this Site and the Contents thereof are displayed solely for the sale of Big Dogs ' products and services.

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California.

TERMINATION
This Agreement is effective unless and until terminated by either you or Big Dogs. You may terminate this Agreement at any time. Big Dogs also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Big Dogs' sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Big Dogs, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.